North America/Europe: 2-5 business days; other regions: 5-8 business days. All orders include tracking.
Only unused, unopened items qualify for 30-day free returns. Used products cannot be returned.
Yes—our Baby Gentle Detergent is hypoallergenic, pH-balanced, and free of irritants, safe for infants’ skin.
Visa, Mastercard, PayPal, Apple Pay, and Google Pay—all with end-to-end encryption.
Yes! Most formulas (e.g., Cold-Water Detergent) are optimized for cold water (30°C) to save energy.
After shipping, we’ll send a tracking link to your email. Click it to view real-time package status.
Yes—many formulas use plant-based ingredients, and packaging is made from recycled materials.
Absolutely—our Silk Delicate Wash is pH-balanced to preserve silk’s luster and prevent damage.
Refunds are processed within 48 hours of receiving returned items, and appear in your account in 3-5 days.
Yes, we ship to over 50 countries worldwide. Shipping costs vary by region.
Some are—check product labels (e.g., Hypoallergenic Detergent is fragrance-free) for details.
Contact our support team with photos of the damage—we’ll replace or refund your order for free.
